SPORTSBETTING HELP

Contact Us:

Looking for sportsbook help? There are several options available.
Live Help: Our friendly, English-speaking staff would love to assist you with any difficulties you’re having. Simply log in and start typing!
Email: cs@sportsbetting.ag. Our staff can always be reached by email. Please contact us with any queries you have.
Phone (toll free): 1-888-843-9027. If you’d like to speak in person, please call one of our highly trained professionals and get the assistance you need.

Frequently Asked Questions:

My Account

Clicking the link to verify my account but still can't log in.

If you have obtained your verification e-mail and it's gone into your junk box, you'll need to move it into your inbox before the activation link will work. Please move the e-mail to your inbox and then click the activation link, and then log in.

Where can I find the username and password to log in?

After you've finished verifying your e-mail address, you'll receive an e-mail which contains your username and password. If you can't find this e-mail in your inbox, please check your junk mail folder.

Lost my password;how can I get it back?

If you've forgotten your password, you will be able to retrieve it by using the 'Forgot Your Details' link at the top of every page. Simply enter your username and then we'll send out an e-mail with your password. The e-mail will be sent out to the e-mail address associated with the SportsBetting.ag account.

Can't log into my account. Why?

If you're having trouble accessing your account, first double-check that you are using the right account number and password. On your internet browser, delete all temporary internet files and clear the cache memory. SportsBetting.ag's website is compatible with Internet Explorer and Firefox. If you're using a different browser, you may encounter some issues. If these tips haven't fixed your problem, please contact our Account Management team via e-mail.

How can I update my personal info online?

In order to change your personal information please email a copy of your photographic identification and a utility bill to cs@sportsbetting.ag. Be sure to include your account number and provide detail on what information you need to update.

Where can I find my account balance?

To find your account balance, simply log into your account and click the down arrow next to your name at the top right-hand side of the page. There you will also be able to find your "Pending Wagers" as well and your "Freeplay Balance".

Deposit

How come my credit card deposit was declined?

There are a number of reasons why a credit card transaction can be declined. Many times, the bank you are using may not authorize international transactions. All you need to do is give them a call and ask them to open up your card for international transactions. Also, you can try any of the other reliable deposit methods.

If I deposit with a credit card, what documents do you need before I request a payout?

In order for us to verify your identity, the follow requirements must be met. We'll need a copy of your photographic ID, copies of the front and back of any credit cards you've used on your account and a utility bill or bank statement that can confirm your address. For the fastest way to get these to us, send an e-mail with the scanned documents in the body. Alternately, you can also send a fax.

How can I raise my deposit limit?

If you'd like to increase your deposit limits, send the following documentation to confirm your identity. We'll need a copy of your photographic ID, copies of the front and back of any credit cards you've used on your account and a utility bill or bank statement that can confirm your address. For the fastest way to get these to us, send an e-mail with the scanned documents in the body. Alternately, you can also send a fax. Once all of the documents have been reviewed we will happily upgrade your account and raise the deposit limits.

How can I make a deposit?

We have a few quick and easy ways to fund your account. Methods such as Visa, Mastercard, Skrill, Neteller, Instadebit and others. Please visit the online cashier section for details.

How can I make a deposit?

We have a few quick and easy ways to fund your account. Methods such as Visa, Mastercard, Skrill, Neteller, Instadebit and others. Please visit the online cashier section for details.

Bonus

How can I claim my freeplay?

Deposit bonuses are optional and must be requested by the player when making a deposit. Please enter the “promocode” for the bonus you want to use when you are making your deposit. For example, use promocode FORLIFE to receive a 25% sports bonus. Your bonus request will be assessed and, if your account is eligible for the bonus, it will be added to your account immediately.

What do you offer for bonus?

An up-to-date listing of all of existing bonus offers can be viewed on the promotions page.

How can I retrieve my casino bonus?

Casino bonuses are optional and must claimed by entering the correct promotional code when making your deposit in the cashier. You will find the codes on our promotions page at //www.sportsbetting.ag/promotions or you may receive an email with special offers.
If your account qualifies the bonus will be applied to your account instantly. You can view the qualifications here: //www.sportsbetting.ag/rules#bonus-rules

When will the bonus be added to my account?

If you have used a "promocode" at the time of deposit, your bonus request will then be reviewed and if your account qualifies, the bonus will be applied to the account within 24 hours after the deposit is completed.

How do I use promo bucks or POP points for poker?

You'll be able to redeem your promo bucks or POP points in specific tournaments. It is easy to recognize these tournaments because the buy-in will say either "Promo$" or "POP" points.

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Payouts

What payout options do you offer?

Click here to see a list of your payout options.

How can I request a payout?

To request a payout, visit the Cashier page and click on the “Payout” button. Next, enter the amount you would like to withdraw, in addition to the method. It’s important to note that payout requests are processed Monday through Friday, between the hours of 9:00 a.m. (ET) and 1:00 p.m. (ET).

When do you process payouts?

Payout request e-mails will be processed Monday through Friday between the hours of 9:00 a.m. ET and 1:00 p.m. ET, excluding holidays.

Does Sportsbetting.ag offer a free payout?

Yes. Every 30 days players are eligible for a $50.00 discount on the payout method of their choice. In order to take advantage of the discount, the payout request must be made on a Friday. While making the payout request, the player must specify that he/she is taking advantage of the $50.00 discount.

Poker

Can I play poker with other players for real money?

Absolutely. That's just one of the many great benefits of being a SportsBetting.ag player. Simply download the poker client download, sign in, pick your poker name and start winning today!

How do I use promo bucks or POP points for poker?

You'll be able to redeem your promo bucks or POP points in specific tournaments. It is easy to recognize these tournaments because the buy-in will say either "Promo$" or "POP" points.

Rake

No rake is taken before the flop in Hold'em and Omaha and no rake will be taken from uncalled pots.

Rake is only taken from money that has been matched by at least one player in the pot i.e. if one player raises $60 and another makes an all-in call with $20, rake will only be taken from the $40 that is matched by both players.

The "Rake" is the percentage of the pot that goes to the house. SportsBetting.ag uses a fixed schedule for its rake, based on the table limit and number of seats.


Pot Limit and No Limit Tables (Hold’em and Omaha)

Stakes: $0.01/$0.02 to $0.03/$0.06:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.25
4-max and larger $0.01 per $0.18 $0.50


Stakes: $0.05/$0.10:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.50
4-max and larger $0.01 per $0.18 $1


Stakes: $0.10/$0.25 to $0.25/$0.50:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1
4-max and larger $0.01 per $0.18 $2


Stakes: $0.50/$1 and larger:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1.5
4-max and larger $0.01 per $0.18 $3


Limit Tables (Hold’em and Omaha)

Stakes: $0.02/$0.04 to $0.10/$0.20:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.25
4-max and larger $0.01 per $0.18 $0.50


Stakes: $0.25/$0.50 to $1.50/$3:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $0.50
4-max and larger $0.01 per $0.18 $1


Stakes: $2/$4 to $3/6:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1
4-max and larger $0.01 per $0.18 $2


Stakes: $4/$8 and larger:

Table Size Rake per Pot Max Rake
Heads-up (2-max) $0.01 per $0.18 $1.5
4-max and larger $0.01 per $0.18 $3

* This rake schedule will be in effect from 10 August 2014.


SportsBetting.ag reserves the right to change this rake structure at any time.

How can I transfer funds from my sports account to my poker account?

Once you've logged into the poker client, you'll see two options at the bottom left-hand side of the lobby: "Transfer To Sports" and "Transfer From Sports". These two options will allow you to transfer money between your poker and sportsbook accounts. Once you have made the transfer, remember to click the refresh button to see your updated balance.

Why have I not received my tournament winnings yet?

All players are paid their tournament winnings once the entire tournament is complete. If the tournament has completely finished and you still have yet to receive your winnings, please contact Account Management with the tournament details.

Sportsbook

Is it legal to bet on sports?

It is legal to bet on sports but it depends on your location. SportsBetting.ag is a sportsbook that is located offshore. It's your responsibility, as the player, to check-in with your local government to ensure that it is legal to place online betting.

Do I have to pay taxes on my winnings?

The answer to that question depends on the jurisdiction where you live. It is the player's responsibility to double-check on the rules with their local government to ensure that all rules and regulations are being followed properly.

What sports can I bet on?

SportsBetting.ag offers a wide variety of sports to choose from including football, baseball, basketball, hockey, tennis, golf, soccer, racing, entertainment andpolitical props, and many more.

What is the spread?

The point spread is the number of points a team is expected to win or lose by. To give an example, let's say a team is a three-point favorite. The spread will be listed as 'Team -2.5'. If you bet on the favorite, they must win by three or more to cover the bet but if you bet on the underdog and the spread is +2.5, then the underdog must lose by two points or less to cover the bet.

What is vigorish or juice?

The vigorish, also known as the juice, is a fee or commission that is paid to the sportsbook for placing your bet. Vigorish can also be referred to as vig or chalk, and is usually 10 percent.

What types of bets are available?

SportsBetting.ag features a huge selection of bet types ranging from propositional bets, to money lines to spreads, to totals, to parlays and teams, to many more. Check out the wager types section to see the vast selection that you can choose from.

What age must I be to wager in the sportsbook?

All bettors must be at least the age of 18-years-old to place a bet in the sportsbook.

Can you delete a wager that was made by mistake?

Please be very diligent when placing your wagers online as all bets placed are final.

Casino

Is it legal to bet in the casino?

It is legal to bet in our casinos but it depends on your location. SportsBetting.ag is a casino that is located offshore. It's your responsibility, as the player, to check-in with your local government to ensure that it is legal to place online betting.

Do I have to pay taxes on my winnings?

Once again, the answer to that question depends on the jurisdiction where you live. It is the player's responsibility to double-check on the rules with their local government to ensure that all rules and regulations are being followed properly.

What age must I be to wager in the casino?

All bettors must be at least the age of 18-years-old to place a bet in the casino.

What types of games are there in the casino?

In our casino, you'll find a huge selection of games such as blackjack, slots, Caribbean Stud Poker, Caribbean Hold 'Em poker, video poker, craps, baccarat, roulette, keno, bingo and many more.

Does the casino offer any bonuses or promotions?

Our casino offers plenty of promotions and bonuses. Please check the Casino Bonus section to learn all about the match bonuses, slot bonuses, high-roller bonuses, Guaranteed Tournaments freerolls and many more.

What is a progressive jackpot?

The progressive jackpot is a jackpot that sees its value grow with each and every bet. A small percentage is taken from every bet made by the players and added to a pot that continues to grow. These pots often grow into the millions before a lucky winner cashes in.

Racebook

How close to the start of the race can I still place my bets?

We make every effort to accept wagers on all the tracks we offer until the actual post time of every individual race. Keep in mind that SportsBetting.ag is not the same as the racetrack or simulcast outlet. We do not have access to video feeds from the tracks we offer. We often rely on a service to establish the cutoff time for wagering, so please give yourself sufficient time to log in, place your bets and confirm.

The odds that are posted on your site for each race, are they live odds?

No, the odds posted on our site for each race are in fact Morning Line Odds. They are simply an estimate as to what each horse's final odds will be when the race begins. Live odds are determined by the amount of money that is bet on each horse in the track betting pools. SportsBetting.ag pays full track odds but the money you wager with us does not go into the track betting pools.

How fast are the races graded and how soon will the winnings be credited to my account?

Typically, our service provider will transmit the full results of each race electronically within 5-10 minutes of the results being posted on the track. When we receive these results, your account is automatically updated to reflecting the winning results. If you have any questions about the race results or your updated balance, please contact our Horse Racing Department.

Do you provide any horse racing handicapping information or free picks?

Our horse racing columnists provide ample racing content each week. These articles contain useful handicapping insight, money management tips, picks, race recaps and expert observations from the world of horse racing. You'll find these articles in the Horse Racing category of the articles section or blog.

Do you ever offer horse racing futures, props or matchups?

Yes, SportsBetting.ag regularly offers horse matchups. You'll find these matchups daily and for the most part, they're highlighting the best matchups from the best (and biggest) tracks. Keep a close eye on the notes that come with each matchup as they tend to go over things like scratches, races moved off the turf and coupled entries. Horse racing futures and props are more likely to be posted for major events like the Triple Crown, Kentucky Derby, Belmont Stakes and the Breeders' Cup Races. All of these can be found in the futures/props section of the website.

Skill Games

What happens to my personal details?

Our customers can feel confident that when playing our skill games - all personal details and financial information are kept private and are not misused. We respect your choice to play our games and wish to ensure your total privacy. Your customer details are stored and managed under the strictest supervision.

If there is a question or concern not addressed on our website or Help Center, do not hesitate to contact our Support Team via Email on skillgames@sportsbetting.ag

What do you charge me for playing?

We do not charge you for playing our skill games, we only receive compensation for the actual hosting of the skill games, by charging a small percentage of the real money winner's pot, known as the rake. Our rake is 10% of the winnings for all skill games. For example, in a $5 skill game the winner will receive $9.50 and SportsBetting will charge a rake of $.50.

There is no cost to play in our free / demo games.

When I win a game – how quickly do I get my winnings?

Our secure payment and payout procedures deliver your winnings quickly and efficiently, generally within 3 minutes. If you do not receive your winnings within 3 minutes, all you have to do is email skillgames@sportsbetting.ag – and our friendly Customer Services Team will ensure that you get your winnings immediately into your account!

What are my chances of winning?

All of our skill games are 1-on-1. Your odds of winning depends on your skill levels, so the more you play – the quicker you will improve your chances of winning these games of skill.

If you cannot find the information you are looking for please contact cs@SportsBetting.ag or Click here for Live Chat.